At Ole Brown Cow LLC, we are committed to making sure you are 100% satisfied with your order. If you are not happy with your order, please contact us and we will make every effort to make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.
To start a return or refund request, please email us at olebrowncowcandles@gmail.com.
In order to be eligible for a return or refund, you'll need to provide your proof of purchase.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Please contact us before returning your product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.